Returns & Exchanges

We want you to love your gear, which is why we offer a 90-day return policy on most items to ensure you have the best possible experience on your next adventure. Whether you shopped in-store or online, we make the process simple and hassle-free for all our Basementeers.

1

Check Eligibility

Ensure your items are in new, sellable condition with original packaging and tags attached within 90 days of purchase.

2

Start Your Return

Visit our online returns portal to print a prepaid shipping label or bring your items directly to any Sports Basement store location.

3

Package Your Gear

Securely pack your items and include the original packing slip or a copy of your receipt to ensure faster processing.

4

Receive Your Refund

Once received and inspected, we will issue a refund to your original payment method or provide store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing